Deposits & Withdrawals Guide

How the Cashier Works

The plusace cashier serves as the central hub for all your financial interactions. Your account balance is held exclusively in Philippine Pesos and is clearly displayed using the ₱ symbol throughout the interface. All deposits and withdrawal requests are managed from this single location to provide a clear audit trail for the player.

It is important to understand that while deposits are processed to update your balance, withdrawals are handled as "requests." When you request a payout, the system initiates a review process to ensure all security and regulatory checks are met before the funds are transferred. This ensures that your money reaches the correct destination safely.

Payment Method Categories

How to Deposit

1. 1

   Access Your Account

   Use the official login to enter your plusace account and navigate to the main menu.

2. 2

   Open the Cashier

   Click on the deposit or cashier icon to open the payment interface where all available methods are listed.

3. 3

   Select Category

   Choose the payment category (e.g., e-wallet or bank transfer) that best fits your current preference.

4. 4

   Enter Amount

   Input the specific amount of PHP you wish to deposit into your account balance.

5. 5

   Confirm Transaction

   Follow the prompts to authorize the payment within your chosen app or the secure payment gateway page.

6. 6

   Verify Balance

   Return to the site and check if your balance has updated. If it has not, please visit our Support page.

Why Payment Methods Must Be in Your Own Name

At plusace, we enforce a strict policy: the name on your payment method must exactly match the name registered to your account. This is not mere bureaucracy; it is a critical security measure designed to protect your funds. By ensuring that deposits and withdrawals occur between identical account holders, we prevent unauthorized third parties from accessing your account or moving your money.

Payments made from third-party accounts are automatically rejected. If a mismatch is detected, your payout request will be blocked, and funds will be returned to the original source. This safeguard prevents account takeovers and fraud, ensuring that only the rightful owner of the account can benefit from the winnings.

How to Request a Withdrawal

1. 1

   Complete Verification

   Ensure your identity has been verified to unlock the withdrawal functionality of your account.

2. 2

   Check Bonus Status

   Settle any active wagering requirements first. Visit the Bonus page to check your progress.

3. 3

   Open Cashier

   Navigate to the cashier and select the "Withdraw" or "Payout" tab to begin the request.

4. 4

   Choose Method

   Select a supported payout method that is registered in your name for a successful transfer.

5. 5

   Submit Request

   Enter the amount you wish to withdraw and submit the request for review by the finance team.

6. 6

   Track Status

   Monitor the "Transaction History" section of your account to see when your request is approved and processed.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process of confirming that you are who you say you are. Every regulated gaming operator conducts this process to maintain a safe environment and comply with anti-money laundering laws. Rather than requesting documents for every single transaction, we typically perform this check once to establish a trusted relationship with the player.

To complete this process, you will generally be asked to provide an official government-issued photo ID, a recent document that confirms your residential address, and proof that the payment method used belongs to you. These documents allow us to link your identity to your financial activity securely.

Pro Tip: To avoid delays when you win, we strongly recommend uploading your documents before you initiate your first withdrawal. Ensure that all four corners of the document are visible in the photo and that the text is clear and well-lit. Documents that are blurry or cropped are the most common cause of verification delays.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can cause a payout to take longer than expected. If your request is still pending, it is likely due to one of the following:

• Verification Pending: Your identity documents may still be under review. Upload clear images to speed this up.
• Active Bonuses: Unmet wagering requirements from the Promotions page may block withdrawals.
• Method Mismatch: The payout method does not match the deposit source or the account name.
• Incorrect Details: A typo in your account number or wallet address can cause failures.
• External Checks: Your bank or e-wallet provider may be conducting their own security reviews.

If you believe there is an error, please contact our Support team. Please prepare your User ID and a screenshot of the pending transaction for faster resolution.

Currency and Amount Display

The official account currency for all players in the Philippines is the Philippine Peso (PHP). In the user interface, this is represented by the ₱ symbol. All balances, winnings, and transaction requests are calculated using this currency to ensure consistency across the platform.

If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown on the confirmation screen of the payment gateway is the active amount that will be processed. This ensures there are no surprises regarding the final balance added to your account.

Staying in Control of Your Budget

Responsible gaming is a core value at plusace. We provide various tools to help you manage your spending and ensure that gaming remains an entertainment activity. Within your account settings, you can configure deposit limits that restrict the amount of PHP you can add to your account over specific periods.

Please be aware that for your protection, requests to decrease a limit usually take effect immediately, while requests to increase a limit may have a waiting period. We recommend deciding on your budget before opening the cashier, rather than making decisions during a session. For more detailed tools and advice, please visit our Responsible Gaming page.

Frequently Asked Questions