Privacy Policy

Welcome to plusace. We are committed to protecting your personal data and ensuring your privacy while using our platform. This Privacy Policy describes how we handle information when you register, login, and play on our site.

This policy applies solely to the services provided by plusace. It does not apply to third-party websites, external payment portals, or other platforms you may visit after leaving our site. Once you navigate away from our domain, we have no control over the privacy practices of those external entities.

Account and Identity Data

We collect basic information required to create your account, such as usernames and contact details, to establish your identity and provide communication.

Verification Documents

To comply with "Know Your Customer" (KYC) standards, we may request government-issued identification to verify your age and residence.

Payment Data

We collect necessary transaction details to process deposits and withdrawals. Sensitive financial data is handled by our partner payment providers.

Gaming and Transaction Activity

We record your betting history, winnings, and transaction logs to manage your balance and ensure game fairness.

Technical and Device Data

We collect IP addresses, browser types, device identifiers, and operating system details to optimize site performance and detect fraudulent access.

Support Communications

Records of your interactions with our customer service team are kept to resolve disputes and improve our service quality.

• Directly from you: Information provided during registration, KYC verification, and support requests.
• Automatically: Technical data collected via cookies and server logs while you browse the site.
• Partner providers: Information received from our partner payment processors and identity verification services.

We process your information for the following legitimate purposes:

• Account Management: Creating, maintaining, and securing your user profile.
• Financial Transactions: Processing your PHP deposits and withdrawal requests efficiently.
• Compliance: Verifying that users are of legal gaming age and preventing multi-accounting.
• Fraud Prevention: Monitoring patterns to protect the platform and users from malicious activity.
• Personalization: Tailoring the site experience and displaying relevant content.
• Legal Obligations: Fulfilling duties required by gambling laws and regulatory standards in the Philippines.
• Marketing: Sending promotional offers only to users who have explicitly consented.

We do not sell, rent, or trade your personal information to third parties. We only share data in the following circumstances:

• Service Providers: With technical, payment, and verification partners who provide essential infrastructure.
• Legal Requirements: When required by law to respond to valid requests from government authorities.
• Platform Security: To protect our users and the integrity of our services against fraud.

We implement robust security measures to safeguard your information:

• Encryption: Using industry-standard encryption protocols for data in transit.
• Access Control: Restricting internal access to personal data to authorized personnel only.
• Payment Isolation: Ensuring sensitive payment details are processed by secure, specialized providers.
• Continuous Monitoring: Actively monitoring our systems for potential security vulnerabilities.

We use cookies to enhance your experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

You have the following rights regarding your personal data:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion & Portability: Request the erasure of your data or transfer it to another service.
• Objection & Withdrawal: Object to certain processing activities or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support page. Please note that even after account closure, we are required to retain certain transaction and identity data to comply with gambling and anti-money laundering laws.

Personal data is retained for as long as your account remains active. Following account closure, we retain specific records for the duration required by applicable law in the Philippines to ensure regulatory compliance and legal protection.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately and any funds will be handled according to our internal compliance rules.

Parents or guardians who become aware of a minor using our site should report the account immediately via our Support page.

Some of our technical and service providers operate outside of the Philippines. When data is transferred across borders, we apply appropriate safeguards to ensure your information remains protected and handled according to our privacy standards.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official contact channels available on our Support page.